EXPERIENCE
Work
Senior UX Designer
The Aspen Group
December 2023 — Present
Leading design efforts across 3 brands with unique offerings, this work includes research, new and existing feature design, design systems, and engineering hand-off to service over 20 million customers yearly. I designed a new online scheduling experience that increased new client acquisition, seeing 64% of all online appointments coming from first-time customers. I helped manage agency partners in redesigning a 23 bespoke website experience into a single site for a rebranded pet hospital within a 6-month timeframe. Helped save the company $1 million/year by redesigning office details pages for the WellNow brand, and ending a contract with a 3PO.
UX Design & Strategy Consultant
Inspire11
March 2021 — August 2022
Managed end-to-end UX projects, guiding a team of three designers for a crucial pharmaceutical healthcare client. Took charge of project coordination, team performance, timelines, and served as a direct contact for the client. Pitched innovative concepts to clients, explored market potentials, and contributed to our internal growth efforts.
Senior Product Designer
McDonald’s
2022 — 2023 (Contract)
Led cross-functional design efforts for customer-facing channels (mobile app, kiosk, web), collaborating with product, design systems, accessibility, and technology teams. Drove discussions to define and execute design requirements for several key projects. Contributed to design systems, documented changes, and provided ongoing design and development support for production experiences and assets.
Associate UX Designer
Deloitte Digital
July 2018 — March 2021
Collaborated with cross-functional teams to craft innovative solutions for high-end clients in industries such as C-store, hospitality, healthcare, loyalty, and more. Produced diverse deliverables including wireframes, personas, and user research. Supported pitch deck creation, contributing to successful new business acquisition.
Skills and Tools
Skills
Tools
Education
UX Designer
Designation
July 2017 — March 2018
I worked with several teams in a 24-week, highly collaborative program leveraging user research to create digital experiences for two Chicago clients.
Bachelor of Science in Arts Technology
Illinois State University
2013 — 2017